20 Functions and 5 Functional Areas of a PMO

by Desh

Gerald Hill discussed the functions of a Project Management Office (PMO).  He listed 20 functions along 5 key functional areas.  This ultimately helps deliver value from a PMO that goes beyond just efficient and timely delivery.  The 2004 Hackett’s Book of Numbers (12th edition) said that the organizations which used a permanent PMO to manage their IT projects (50% of all the organizations studied) saw their projects achieved on-time delivery which was within budget and achieved their objectives 30% more that those organizations which did not have a PMO.

Practice Management

  • Project management methodology
  • Project Management tools
  • Standards and metrics
  • Project knowledge management

Infrastructure Management

  • Project governance
  • Assessment
  • Organization and structure
  • Facilities and Equipment support

Resource Integration

  • Resource management
  • Training and education
  • Career development
  • Team development

Technical Support

  • Mentoring
  • Planning support
  • Project auditing
  • Project recovery

Business Alignment

  • Project portfolio management
  • Customer relationships
  • Vendor / Contractor relationships
  • Business performance

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