Gerald Hill discussed the functions of a Project Management Office (PMO). He listed 20 functions along 5 key functional areas. This ultimately helps deliver value from a PMO that goes beyond just efficient and timely delivery. The 2004 Hackett’s Book of Numbers (12th edition) said that the organizations which used a permanent PMO to manage their IT projects (50% of all the organizations studied) saw their projects achieved on-time delivery which was within budget and achieved their objectives 30% more that those organizations which did not have a PMO.
Practice Management
- Project management methodology
- Project Management tools
- Standards and metrics
- Project knowledge management
Infrastructure Management
- Project governance
- Assessment
- Organization and structure
- Facilities and Equipment support
Resource Integration
- Resource management
- Training and education
- Career development
- Team development
Technical Support
- Mentoring
- Planning support
- Project auditing
- Project recovery
Business Alignment
- Project portfolio management
- Customer relationships
- Vendor / Contractor relationships
- Business performance
